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Creating and Sustaining Profitable Customer Relationships
Creating and Sustaining Profitable Customer Relationships

... means attracting customers who are inmarket, ushering them from consideration to decision, getting them to the store – real or virtual – and the cash register for the first and then follow-on purchases. It requires marketers to meet and greet customers along their journeys to the brand. “Experience” ...
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... spend your money where it will do most good. 2. Be more persuasive. The moment of truth comes when your prospect or customer gets a message and either pays attention or does not. It ...
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... that consultation is the true path to revenue generation. There are no winners among those who languish in a culture of denial. Concerned ICT business leaders are right to want to break free from useless stock-in-trade selling techniques, but a deep analysis of the status quo is required if they are ...
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Sales process engineering

Sales process engineering is the engineering of better sales processes. It is thus the quest to design better ways of selling, making salespeople's efforts more productive. It has been described as ""the systematic application of scientific and mathematical principles to achieve the practical goals of a particular sales process"". Selden pointed out that in this context, sales referred to the output of a process involving a variety of functions across an organization, and not that of a ""sales department"" alone. Primary areas of application span functions including sales, marketing, and customer service.
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