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VitalSuite
Application & Network
Performance Management
Tools
Baz Pereira
Peter Gill
Who are Wick Hill ?
• UK Distributor of Management, Access and
Security Solutions
• Established in 1975
• Based in Guildford in Surrey
CASE STUDY
The real World
Back Ground
•
•
•
•
Large Financial Service Provider
Mission Critical Information Needs
Legacy Applications
Widely Spread User Base
Perceived Problem
• Desktops Running Slowly at a
Number of Remote Sites
• Poor Response Between Locations
• NETWORK PROBLEM
What the user perceives
• E-mail isn’t working
again
• I can’t get to the Internet
again
• The system isn’t working
again
• The system is incredibly slow
again
• The system is hanging
again
• I can’t answer customer
queries because !!!!
Real World
• Network Manager Happy with
status of Network
• Unable to Prove This to NonTechnical Managers
• Needed a Tool to Demonstrate
Where Problems Really Are
• VITALSUITE
Application Management
The Delivery of Consistent, Reliable and
Available Application Performance
The only relevant measures for
Business, Management and
the User Community
Application Performance



Application Availability


Annoyance or Disruption
Accurate Recording is essential
Individual and Corporate wide
Comprehensive data
Resolution

Detect, Locate, Isolate and FIX !!
Proactively
Where to measure ?
How to measure
Start at the End-User’s PC
End at the End-User’s PC
Measure each Action
Measure everything Sent
Measure everything Received
Why the Desktop ?



Because the Desktop is where every
network transaction begins and ends
Pentium Processing Power

(Multi Threading/Background
Multi Tasking)
(The emergence of a universal
client)


Windows OS, TCP/IP
standardisation
Results and feedback immediately
available to end-user and IT
Global Application Visibility






Web / Internet / Intranet

HTTP, HTTPS

DNS, LDAP, FTP, NNTP

Pointcast, RealAudio, Netshow
Mail

POP3, SMTP, IMAP, ccmail

MS Exchange
Database

Oracle, Microsoft, Sybase,
Groupware

Notes, Outlook, Win File/Print
Business Applications

Oracle Financials , Peoplesoft, BAAN,
SAP R/3 Clarify, TN3270
Custom In-House - No Programming Required
How It Worked
• Agent Software Deployed to
Desktops at Remote Offices
• Information Collected By VS Server
• Rapidly Identified Real Problem
Was Under Spec PC at Remote
Locations Unable to Run Large
Database’s
The Real World Challenge !
Client
Network
Server
Complexity and Number of Applications
Complexity of the Network Environment
Pressure to provide Fast, Accurate
Measures
Business
Performance
Application
Performance
Network
Performance
VitalSuite
VitalHelp and VitalAnalysis:
Intelligent Data Gathering
and Correlation

VitalAgent:
Centrally managed,
configured and deployed.
Monitors each and every
Business Transaction that
you choose

VitalAnalysis:
An historical
application
performance
reporting tool
from the endusers
perspective, and
SLA comparison
VitalHelp:
Real-time alerts and desktop
troubleshooting tools for
quick problem identification
and resolution
Agent

Streamlined User Interface


Networked Application Support



Centrally configured by IT
Extensible to new applications
ARM-II compliant
Automatic SW updates

Silent and user invoked

Proxy/firewall/E-commerce support

Strong remote access management tool

Powerful Monitoring Engine
VitalAnalysis
Application Performance Heat Charts
• Aggregate and present
networked application
service levels
– By individual application
– By component:
client, network and server
– Customisable SLAs
• “Heat Charts”
– expose performance hot spots
• Percentile reporting
• Easy navigation via browser
• Report granularity
– Monthly, Weekly, daily, date range
VitalHelp:
Real-time alerts and client
troubleshooting tools
Transforms reactive help
desks into proactive service
desks

Empowers front-line staff to
solve network and application
problems in real time

VitalHelp: Console
Summary Pane
Displays which areas users are experiencing the most problems
Groups Pane
Automatically groups problems by their category
Events Pane
List of real-time troubleshooting tickets
VitalHelp: Diagnostic
Information for Solving
Problems
VitalHelp:
Remote Client/Network Diagnostics


Remote diagnostics for
troubleshooting

Remote access to desktop for
testing

Remote diagnostics tools to
reduce isolation time

Drill-down for history, details
Diagnostic Tests

Phone Line / Modem
Diagnostics

Remote Ping / Mail echo

Remote Packet Capture

View Net.Medic Call &
Health Logs

Remote DNS Test

Remote Winipcfg, Netstat

Traceroute

SNMP MIB2 Testing
VitalSuite 7.0 BTMS
Aligning IT and Business Metrics
Legacy Apps
Bespoke Apps
Outlook
Internet Explorer
What business cares
about…
What IT
monitors…
Available throughput
Packet Loss
Roundtrip time
CPU utilization
Response Time
Example Data
Workflow
Visibility
VitalSuite
• End unsubstantiated finger-pointing
• Leverage standards based platforms
• Increase quality communications
• Improve network and application performance
• Predict and cost-justify the correct upgrades
VitalSuite
Questions