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1 Information Systems Management Gerhard Steinke Networks BUS 6170 Spring 2014 Gerhard Steinke We Live in a Networked World… 2 Laptop Mainframe Server Communications Services WAN Local Manager Communications Products Work Station Server Clients Networked Workgroups Gerhard Steinke POS Telecommunication Trends 3           Use of Internet/WWW Faster communication speeds Wireless GPS Interoperability, new services and applications Global connectivity, collaboration Single source for voice, images, video, and data Electronic commerce Intranet, extranet, web-enabled And thus… Information overload! Gerhard Steinke Telecommunications 4  Definition: The exchange of information in any form over computer-based networks  Why Telecommunication networks?  Share data    Between computers, email, file-sharing Between a computer and a server, remote databases Share peripheral devices Printers, Scanners, Fax  Types:      LAN/WAN local area network – Wide area network Internet Intranets- Boeing internal Extranets – Companies allow other companies within networks Coke let’s safe way see into the inventory Gerhard Steinke Network Components (Three pieces: sender, medium, receiver) 5 Server Client Cable (optional) Network Interface Card (NIC) Network Interface Card (NIC) Network Operating System (NOS) Gerhard Steinke Physical Transmission Media 6  Twisted Pair - similar to phone wire  Cooper wire – 300ftHubs – Refresh the signal  Cheaper than fiber optics- Put into the classrooms  Coaxial Cable - like cable TV wire, (thick, thin)  Not seeing this any more  Fiber Optics glass fiber, using light  greater bandwidth  lower attenuation, greater repeater spacing  Railroad tracks to new york  Under the ocean to Japan  Fiber opt. between buildings at SPU- then twisted pair between classrooms Gerhard Steinke  Must have a network interface card - $150  Wireless Transmission Media 7  Microwave – line of sight  Satellite – microwave signals  HEO - 22,000 mi. up, LEO - 500 mi. up  Cellular, PCS (personal communication services) – radio signals between cell towers  Wireless LANs – IEEE 802.11b,a,g,n  WiMAX – IEEE 802.16  Bluetooth Gerhard Steinke Network Hardware 8  Modems – analog, digital  Network Cards - Ethernet, Wireless  Repeaters  Hubs, Switches, Bridges, Routers, Gateways Gerhard Steinke Network Management Software 9  Manage user accounts  Manage performance  Assigning priorities  Detecting and correcting errors  Network management  Traffic, security, capacity planning,… Gerhard Steinke Network Topology 10  Star - using hubs, switches  broadcast to all (?)  Bus, e.g. Ethernet  terminators  maximum length  uses Carrier Sense Multiple Access with Collision Detection (CSMA/CD)  Ring, e.g. Token Ring  every workstation sends to next  whoever has token, may send  Star-Bus, Star-Ring Hybrids Gerhard Steinke Network Protocols 11  Set of rules that allow communication  All computers on a network must speak the same “language”  A common protocol  Protocols determine…  When a computer can send a message  If a message is destined for your computer  If your computer should pass a message along to another computer  OSI Model – 7 layer model  TCP/IP Gerhard Steinke Wireless Technology Advantages 12  don’t need cabling  mobile  good for  historical buildings  manufacturing environments – no cables  real time inventory – walking around  PDA - personal digital assistants  Interference with other wireless users  Not even a plug in option Gerhard Steinke Client/Server Networks 13  Centralized account  Single-point failure management  Users need only one password for any machine on the network  High-powered servers handle the “big” tasks  Can have huge arrays of disks and large numbers of peripheral devices The server is down…  Need a dedicated server machine  High-end, expensive  Somebody has to be the administrator  An extra employee?  Administrator controls all configuration and security issues Gerhard Steinke  Network Management Model 14 • Security Administration • User/Group Administration • Network Configuration • System Config. • Backup & Restore • Media Control & Storage • Database Management • Transaction Data Collect Data Management Administration Integrated Control Planning & Scheduling • Workload Scheduling • Performance Monitoring • Performance Analysis Gerhard Steinke • Capacity Planning Asset Management Problem Management • Software Licensing • Distribution & Control • Employee Profile • Resource Accounting • Charge back Services • Inventory Control • Fault Reporting • Problem Escalation • Resolution Assessment • Help Desk Facilities • Remote Store Mgmt. Collaboration  Calendar  Blog  IM  Podcast  Desktop sharing  Wikis  Web Conferencing Business Values / Ethical Issues 16  Geographic barriers – non digital part?  Time barriers – personal part?  Cost barriers – eliminate air travel?  Structural barriers – relationships?  Public wireless access points  Neighbors access point?  Tracking – GPS Gerhard Steinke