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IT Organization and Services
Rohini Ananthakrishnan
University Technology Services
Cindy Crouch
Associate Vice
Chancellor, UTS
Sue Lutz
Enterprise Application
Services
Rohini A.
Service Operations
Rob Rudloff
Service Assurance
Enterprise Application
Development, Financial
Systems
Mike Johnson
Shannon Valerio
Computer Operations
Helpdesk
Gohar Tovbis
Chad Burnham
David H.
Enterprise Application
Development, Student
Systems
Telecommunications
Information Security
Jeff Derksen
Rohini A.
Database Operations
Web Operations
Mike Hiskey
Research & Emerging
Technologies
Michelle Herd
PM
Distributed IT Departments
Distributed IT
departments
Office of
Teaching and
Learning
(Academic
Technology)
Library
(Classroom
Technology,
Multimedia)
Marketing and
Communication
(Web
Development,
Mktg Analytics)
Law School
(distinct wireless
and email
systems)
Athletics
Health and
Counseling
Engineering and
Computer
Science
Distributed IT Staff
Distributed IT
Staff
Business Analysts
Desktop and
Classroom
Support
Report
Developers (
Information
Technologist)
Data Scientist
Web Developers
Training
Instructional
Technology
Data Scientist
Data science is the study of the generalizable extraction of knowledge from data. It incorporates techniques and theories from
many fields, including mathematics, probability models, statistics, data engineering, pattern recognition and learning, and data
warehousing with the goal of extracting meaning from data. A practitioner of data science is called a data scientist .
Information
Technologist
Information technology is "the study, design, development, application, implementation, support or management of computerbased information systems". The responsibilities of those working in the field include network administration, software
development and installation, and the planning and management of an organization's technology life cycle, by which hardware
and software is maintained, upgraded and replaced. A practitioner of Information technology is called a Information
Technologist.
Business Analyst
A Business Analyst (BA) is someone who analyzes a real or hypothetical organization and design of systems, including
businesses, departments, and organizations. BAs also assess business models and their integration with technology.
IT Services
IT Operations
• Campus Infrastructure
• Data Center
• Server Management
• Storage Management
• Telecommunication
• Network
• Telephones
• Application Infrastructure
• Software Management
• Data Management
• Information Security
Business Partnership
• Application Development
• Process Improvement
• Technology Evaluation /
Implementation
• Advanced Analytics (BI)
• Advisory
• Web Operations
• Desktop Support
• Helpdesk
• Project Management
Services by teams
Services
Enterprise
Application
Services
Service
Operations
Service
Assurance
IT Operations
Data Center
x
Telecommunication
x
Application Infrastructure
x
x
Information Security
x
x
Application Development
x
x
Process Improvement
x
Technology Evaluation / Implementation
x
Advanced Analytics (BI)
x
Advisory
x
x
Business Partnership
Web Operations
x
x
x
x
x
Desktop Support
x
Helpdesk
x
Project Management
x
x
x
x
x
Current: UTS / Business Alignment
Demand
Management
• Agile Intake of Projects
Functional
Alignment
• Enterprise Application Services organized by functions such as
Student Systems and Financial Systems
• Functional alignment towards developing business expertise
Advisory
Services
•
•
•
•
On Demand
Service Delivery
• Helpdesk
• Field Support
• Enterprise Systems Production Support
Training
Best Practices
Needs Assessment
Technology Selection
Current Challenges
Demand Management
Fragmented IT
• Increased Ad-hoc Requests
• Prioritization / Planning Process
• Siloed Operations
• Inconsistent Standards
• Implementation and enforcement of governance
and compliance
• Operational Inefficiency
• Not Scalable
Resource
Constraint
• Increased Workload
• Increased and Diverse Technology Footprint
• Technology Footprint forcing the need to be a
jack of all trades
Procurement
• Software and Technology selection w/o UTS
consultation
• Need for planning to build a viable technology
ecosystem