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Information and
Communication Technology
in the 21st Century Company
Prof. Dr. Eddy Vandijck
eddy.vandijck@vub.ac.be
Investing in ICT
If you think
good information systems are expensive,
try without them !
IT investments
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Migration of legacy systems: EURO, DB
Technology obsolescence
Advanced technologies
 e-commerce
 knowledge management
…
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ERP
Flexible development environment (components,
CORBA, … )
Network bandwidth explosion: ATM, GB ethernet
System management environments
Internet, Intranet, Extranet
Data Architecture: data warehousing, …
Selection of packages
Success of 21st Century Company
Depends on:
Immediate availability of the right information on the right
moment in time
 Continuous scan of environment
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Learning company
 Knowledge base
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Immediate reaction
 Zero Latency Company
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Flexible organizational structure of independent cells
virtual company
Goals and Technologies
Enabling Technologies
Goals and Requirements
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Workflow Inter(tra)net
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Information as a resource
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WEB
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Zero Latency
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Data Mining
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E-commerce
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Secure Payments
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Flexibility
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Data Warehousing
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Efficiency
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Databases
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Knowledge Management
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Telecom
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Partnerships
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Development
environments
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Diversity
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Added Value
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XML
Goals and Requirements
Information as a Resource
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CIO should recognize new information requirements
and make them available to the users
All levels of management are involved to achieve an
acceptable level of information
Basis for management and decision making
Guarantee for:
 security
 privacy
 availability
 reliability
Consequences for the investment policy.
CIO
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Corporate Information Manager
Technical
Managerial
Member of direction committee
Assisted by
 technical system manager
 user oriented information manager
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Qualities
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good understanding of the concepts Service and SLA
good insight in company core business (outsourcing)
clear vision on communication needs
initiator of changes
Assistant Responsibilities
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System Manager
availability of the required system performance
continuous availability of the communication system
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Information Manager
the right information at the right moment in time
designer and manager of the corporate data
warehouse
data seen from user point of view
Zero Latency
Latency : the time it takes for a system to respond to input
Zero Latency: Covers the idea that all input is processed
immediately . (Gartner Group)
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It implies a set of business policies, processes and
product offerings that have been implemented to
support the zero latency business strategy.
Event based (push): no unplanned waiting time between
the actions to be performed by different people.
Special cases: JIT, OLTP, Build-to-Order manufacturing
E-commerce
Buying, selling products, services or information via a computer network
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Purchaser
EDI
SWIFT
Tradenet
...
Order
Purchase order
•Reply on information request
•purchase confirmation
•shipping note
•payment acknowledgment
Payment authorization request
Payment approval
Bank of the purchaser
Seller
Electronic
Market
Order reply
Approvals by
Trusted party
EFT
Transaction Handlers bank
bank Supplier
Client Centric Electronic Market
Web-sites
World wideCommunication
markets
within the
enterprise
Systems
Suppliers
Client
services
Cost
control
Technological
developments
Sales
Commercial
partners
Clients
Marketing
Commercial
kernel functions
Competitors
environment
Internet
Potential
markets
Extranets
Intranets
Competitors
Knowledge Management
The means of production are no longer capital, nor
resources, nor labor, but it is knowledge.
Knowledge is the fourth, and for the western world, the
most important production factor.
It is the most important factor to stay always ahead of
the competition.
Peter F. Drucker
Post-capital society.
 Basic requirement for innovation
 Knowledge about availability of competencies in the company
 Avoid that gathered knowledge is lost
Other Goals
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Flexibility
 adaptable organizational structure
 small independent cells ( virtual organization )
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Efficiency
 BPR (Business Process Re-engineering)
 complete rethinking of operational procedures in function of
ICT-possibilities and enabling technologies
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Partnerships
 outsourcing activities
 partners are clients, suppliers, public services, consultants, …
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Diversity and added value
 added value often an information component
Technologies
Workflow
Apply many of the factory automation and industrial
engineering concepts to the process of work
management in the office environment.
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Pilot the workload and priorities of the employees
Steer workflow by organizing, planning and managing
Comparable to production planning systems
 Define processes
 Plan capacity based on workload prognoses
 Distribute the work over different employees
 Based on stated standards
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Key technology for management of e-commerce.
Web - Intranet - Extranet
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Platform independent
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Easy to use and maintain
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Possibility for workgroup collaboration
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Create virtual organizations and dynamic partnerships
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JAVA applets
Major communication vehicle within the company
Databases and Knowledge bases
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From departmental to global approach
 fast technology evolution
 lack of time, money or manpower
 integration problem
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Corporate Data Model
 framework for company-wide information needs
 including multimedia
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Protection of Corporate Knowledge
 value of information
Data Warehouses
External
Databases
Data marts
Integration
Transformation
EDW
Operational systems
Legacy systems
Operational
data store
Exploration
Warehouse
Near line
storage
Data Mining
Statistics
Artificial
Intelligence
Databases
KDD
Decision
Support
Systems
KDD Knowledge Discovery in Databases
Secure Payments
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SET specifications
(Secure Electronic
Transactions)
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ESP Electronic Secure Payments
IPSec Internet Protocol security
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Authentication Header
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Credit card companies
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Citation
It is not the strongest of the
species that survives, nor the
most intelligent;
it is the most adaptable to change.
Charles Darwin