Download Project Communications management

PROJECT MANAGEMENT, PMI APPROACH (PMP)
PROJECT COMMUNICATIONS MANAGEMENT
References:
Book: PMP in Depth by P. Sanghera
Book: The PMP Exam, How to Pass on Your First Try
Project Management Lessons in Undergraduate Study
Sayed Ahmed
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BSc. Eng. in CSc. & Eng. (BUET, Bangladesh)
MSc. in CSc. (University of Manitoba, Canada)
http://sayed.JustEtc.net
http://www.JustETC.net
sayed@justetc.net, www.justetc.net
Just E.T.C for Business, Education, Technology, and Entertainment Solutions
REFERENCES & SOURCES
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Book: PMP in Depth by P. Sanghera
Read on 2007
Book: The PMP Exam, How to Pass on Your First Try
 Read on 2007
Project Management Lessons in Undergraduate Study
Articles from the Internet
Originally created these notes back on 2007
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sayed@justetc.net, www.justetc.net
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PROJECT COMMUNICATIONS MANAGEMENT
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For bigger projects
communication also needs to be preplanned and
executed effectively
 Though based on the circumstances, the plan may
need to be reviewed and changed
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sayed@justetc.net, www.justetc.net
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OVERVIEW
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Overview
Project communication can be very tricky and
political
 Deals with Compiling, Sending, Storing, distributing
and managing project record
 Handles four areas
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sayed@justetc.net, www.justetc.net
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What to communicate, to whom, how often, when
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MUSHROOM PROJECT MANAGEMENT
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Mushroom Project Management
Managing projects by keeping everybody in the dark
and checking progress periodically
 rather than distributing accurate project information
timely and to the right audience
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sayed@justetc.net, www.justetc.net
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COMMUNICATION MANAGEMENT SUB TOPICS
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Communication Management Sub Topics
Planning (Communications Planning)
 Executing (Information Distribution)
 Monitoring and Controlling (Performance reporting
and manage stakeholders)
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sayed@justetc.net, www.justetc.net
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Defining these lines of communication
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and informing the plan to the stakeholders (and
executing accordingly)
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may reduce conflict and encourage team spirit
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ROLE OF PROJECT MANAGER
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Role of Project Manager
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Mostly communication
sayed@justetc.net, www.justetc.net
Communication more than decision making
 90% time in communication where 50% with the project
team
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COMMUNICATION MANAGEMENT SUB TOPICS
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Planning (Communications Planning)
output: Communication management plan
 How often
 Media/format-email, web, meeting
 what information
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sayed@justetc.net, www.justetc.net
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to whom
Several things contribute in Communications
Planning such as
Enterprise Environmental Factors
 Organizational Process Assets
 Project Management Plan
 Project Scope Statement
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PLANNING TOOLS
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Tools
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Communication Channels
sayed@justetc.net, www.justetc.net
Determine the path of communications.
 N people can communicate in n(n-1)/2 ways.
 A subset may be selected.
 Sometimes, determination of official channel of
communication is important.
 Technology like net-meeting, video-conferencing may also
be used for communications
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COMMUNICATION MANAGEMENT PLAN
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Communication management plan
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who should be informed
what
who will send
Method of sending
Update how often
Define terms
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EXECUTING (INFORMATION DISTRIBUTION)
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Executing (Information Distribution)
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Communications Model
sayed@justetc.net, www.justetc.net
Active Listening
 Effective Listening
 Feedback
 Non Verbal
 Para-lingual
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EXECUTING (INFORMATION DISTRIBUTION)
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Methods Of communication
Informal Written
 Formal Written
 Informal Verbal
 Formal Verbal
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MONITORING AND CONTROLLING
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Monitoring and Controlling
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Performance reporting and managing stakeholders
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