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2003 Virtual Abundance - Society of American Florists
2003 Virtual Abundance - Society of American Florists

IOSR Journal of Business and Management (IOSR-JBM)
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... Richard et al., (2000) describes quality as a process of delivering to satisfy the customer and adds that quality is about how consistently a product or a service delivered meets or exceeds the external and internal customers‟ expectations and needs. The process of defining quality is abstract becau ...
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... you never imagined and to people you never knew existed— in large, non-returnable quantities. Discover new ideas, creative marketing techniques and innovative prospecting for proven results Find out how to sell your books (not just books like yours) in large, non-returnable quantities to businesses, ...
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Slide 1
Slide 1

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Sales process engineering

Sales process engineering is the engineering of better sales processes. It is thus the quest to design better ways of selling, making salespeople's efforts more productive. It has been described as ""the systematic application of scientific and mathematical principles to achieve the practical goals of a particular sales process"". Selden pointed out that in this context, sales referred to the output of a process involving a variety of functions across an organization, and not that of a ""sales department"" alone. Primary areas of application span functions including sales, marketing, and customer service.
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