Download inteligentni sistemi in agenti - Department of Intelligent Systems

INTELLIGENT SYSTEMS
INFORMATION SOCIETY
MOTIVATIONS
M. Gams
Intelligent systems

IN. SOCIETY
ENGINEERING, TECHNOLOGY
ARTIFICIAL INTELLIGENCE
Major AI applications
30 Manufacturing and design
30 Business operations
25 Finance
12 Diagnostics and troubleshooting
12 Claims processing and auditing
11 Telephony
26 SW, military, space …
Plan
Intelligent systems, agents
Artificial intelligence
Information society
Internet,telecommunications
HTML, XML, JavaScript, Java, tools
Speech, communications, multimedia
Practical – getting good jobs
Intelligent systems
Engineering, invisible intelligence
Practical directions, real-life problems
Verified AI methods: rule-based systems, trees,
expert systems, fuzzy systems, neural networks,
genetic algorithms, hybrid systems
Intelligent systems simulate human bureaucrats,
expert systems simulate experts
Motivation I
Society /human civilization is evolving into
information society: electronic village,
informatization, infosphere, electronic
services
People are expensive, computers cheap:
computers work 24 hours a day, no vacations,
network accessibility is worldwide, only 3%
microprocessors in computers, an average car
16 microprocessors, exponential trend (faster,
cheaper, more applications)
Intelligent systems are more friendly, more
flexible than classical systems (not truly
intelligent, just a bit more than classical)
Motivation II - productivity
Productivity increases – more work done with
the same stuff or the same with less stuff
New services – simple reasoning, learning,
adaptation to each single user (on top of
faster calculating, fast response time), never
frustrated, more constant performance,
Improved quality of work
Dumb/rigid classical programs, computers /
boring, humans non-constant performers
Cost/benefit favorable for I.s. for some tasks too difficult for classical, not too intelligent
Motivation III - benefits
General trends – globalization, decreasing
governmental spending, employment costs
Introduction of I.s. enables restructuring – new
functionality, new regulation; e-government =
government over the Internet
hard competition- for each workplace,
everybody is evaluated constantly, many
candidates for important good jobs
Science, development, technology – additional
advantage
Motivation IV - bureaucracy
Specificity of bureaucratic tasks (information
tasks) – good and bad:
great number of users, repeating tasks, simple
tasks, simple structure of tasks, low level of
intelligence needed for typical tasks, mostly
predefined
Tasks still demand a certain level of
understanding, flexibility and reasoning
capabilities
Motivation V – typical tasks
Small improvement – huge benefits
US Internal Revenue Service (15 mio letters
each year, after introduction of intelligent
systems – no. of mistakes/errors from 33% to
10%; elections
More user friendly – better ratings
Internet is very appropriate for I.s. – always
available, everywhere, …
Conclusion
Intelligent systems apply AI methods and
introduce intelligent services
I.s. combine advantages of computer systems
(cost, availability) with some human properties
(simple engineering intelligence – learning,
adapting, reasoning), and achieve better
cost/benefit for several tasks
Especially appropriate for mundane
bureaucratic tasks in information society