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COMP417
Data Warehousing & Data Mining
in Business and Commerce
Dr. Korris Fu-lai Chung
Dept. of Computing
Hong Kong Polytechnic University
Subject Website
http://www.comp.polyu.edu.hk/~cskchung/COMP417/
Introduction & Overview
1
Acknowledgements

The slides used in this course were prepared based on
Han and Kamber’s powerpoint slides for their textbook
“Data Mining: Concepts and Techniques”

Some figures and tables were adopted directly from this
textbook and others reference materials, including web
sites (e.g. Kdnuggets.com) and conference presentation
slides
Introduction & Overview
2
Introduction & Overview






Why data mining?
What is data mining?
Data mining tasks
Potential applications
KDD vs. DM, DM & BI
How to mine data?




On what kind of data?
Classification of data mining systems
Major issues/problems in DM
Data mining tools
Introduction & Overview
3
Why data mining?
“Necessity is the Mother of Invention”

Data explosion problem

Automated data collection tools and mature database technology
lead to tremendous amounts of data stored in databases, data
warehouses and other information repositories

We are drowning in data, but starving for knowledge!

Solution: Data warehousing and data mining

Data warehousing and on-line analytical processing (OLAP)

Extraction of interesting knowledge (rules, regularities, patterns,
constraints) from data in large databases
Introduction & Overview
4
Evolution of Database
Technology
Introduction & Overview
5
What is Data Mining?

Data mining (knowledge discovery in databases):

“the nontrivial extraction of implicit, previously unknown and
potentially useful information from data in large databases”


Alternative names:


60% of the customers buy diapers also buy beer
Knowledge discovery in databases (KDD), intelligent data/pattern
analysis, data archeology, information harvesting, business
intelligence, etc.
What is not data mining?


(Deductive) query processing.
Expert systems or small ML/statistical programs
Introduction & Overview
6
Data Mining:
Confluence of Multiple Disciplines
Database
Technology
Machine
Learning
Statistics
Data Mining
Information
Science
Visualization
Other
Disciplines
Introduction & Overview
7
Data Mining Tasks

Association (correlation and causality)

the most well-known one or the most unique one

shows attribute-value conditions that occur frequently together in
a given set of data

age(X, “20..29”) ^ income(X, “20..29K”)
⇒ buys(X, “PC”) [support = 2%, confidence = 60%]

contains(transaction, “computer”) ⇒ contains(transaction,
“software”) [support = 1%, confidence = 75%]
Introduction & Overview
8
Data Mining Tasks


Classification and Prediction

Finding models that describe and distinguish classes or concepts for future
prediction

E.g., classify countries based on climate, or classify cars based on gas
mileage, classify students based on their academic strength

Frequently used models: decision-tree, classification rule, neural networks,
support vector machine (SVM)

Prediction: Predict some unknown or missing numerical values; e.g. Predict
the Hang Seng Index (HSI), Stock Price, Power consumption level, Weather
Cluster Analysis

Class label is unknown: Group data to form new classes, e.g., cluster
houses to find distribution patterns, categorize web pages to define topics

Clustering is typically based on the principle of “maximizing the intra-class
similarity and minimizing the interclass similarity”
Introduction & Overview
9
Data Mining Tasks

Outlier Analysis

Outlier: a data object that does not comply with the general
behavior of the data (e.g. a computer hacker vs multiple
ordinary users)
 It can be considered as noise or exception but is quite useful in
fraud detection, rare events analysis, network intrusion
detection

Trend and Sequence Analysis

Trend and deviation: regression analysis
 Sequential pattern mining, periodicity analysis
 Similarity-based analysis

Other pattern-directed or statistical analysis
Introduction & Overview
10
Potential Applications




Market analysis and management
 target marketing, customer relation management
(CRM), market basket analysis, market segmentation
Corporate analysis and risk management
 Forecasting, customer retention, quality control,
competitive analysis
Fraud detection and management
 professional patient detection
and many others...
Introduction & Overview
11
Potential Applications:
Market Analysis and Management

Where are the data sources for analysis?


Target marketing


Find clusters of “model” customers who share the same
characteristics: interest, income level, spending habits, etc.
Determine customer purchasing patterns over time


Credit card transactions, loyalty cards, discount coupons,
customer complaint calls, plus (public) lifestyle studies
Conversion of single to a joint bank account: marriage, etc.
Cross-market analysis

Association/correlation between product sales

Prediction based on the association information
Introduction & Overview
12
Potential Applications:
Market Analysis and Management

Customer profiling



data mining can tell you what types of customers buy what
products (clustering or classification)
Identifying customer requirements

identifying the best products for different customers

use prediction to find what factors will attract new customers
Provides summary information

various multidimensional summary reports

statistical summary information (data central tendency and
variation)

mainly through data warehousing
Introduction & Overview
13
Potential Applications:
Corporate Analysis and Risk Management

Finance planning and asset evaluation

cash flow analysis and prediction
 contingent claim analysis to evaluate assets
 cross-seasonal and time series analysis (financial-ratio, trend
analysis, etc.)

Resource planning:


summarize and compare the resources and spending
Competition:

monitor competitors and market directions
 group customers into classes and a class-based pricing
procedure
 set pricing strategy in a highly competitive market
Introduction & Overview
14
Potential Applications:
Fraud Detection and Management

Applications


Approach


widely used in health care, retail, credit card services,
telecommunications (phone card fraud), etc.
use historical data to build models of fraudulent behavior and
use data mining to help identify similar instances
Examples

medical insurance: detect professional patients and ring of
doctors and ring of references
 auto insurance: detect a group of people who stage accidents to
collect on insurance
Introduction & Overview
15
Emerging Applications

Web Mining

applies mining algorithms to Web access logs for discovering
customer preference and behavior pages, analyzing
effectiveness of Web marketing, improving Web site organization,
etc.
 automatic web community formation
 e-CRM

Text mining (email, documents)


SPAM Filtering, Opinion mining, etc
Spatial-temporal data mining, Time series data mining,
Multimedia data mining, Stream data mining
Introduction & Overview
16
Data Mining: A Knowledge Discovery in
Databases (KDD) Process

Data mining: the core of
knowledge discovery
process.
Patterns
Pattern
Evaluation
Data Mining
Task-relevant Data
Data Warehouse
Selection &
Transformation
Cleaning &
Integration
Databases
Introduction & Overview
17
Steps of a KDD Process

Learning the application domain!!




Creating a target data set: data selection
Data cleaning and preprocessing: (may take 60% of effort!)
Data reduction and transformation:




summarization, classification, regression, association, clustering.
Choosing the mining algorithm(s)
Data mining: search for patterns of interest
Pattern evaluation and knowledge presentation


Find useful features, dimensionality/variable reduction, invariant
representation.
Choosing functions of data mining


relevant prior knowledge and goals of application
visualization, transformation, removing redundant patterns, etc.
Use of discovered knowledge
Introduction & Overview
18
Data Mining (DM) & Business Intelligence (BI)
Increasing potential
to support
business decisions
Making
Decisions
Data Presentation
Visualization Techniques
Data Mining
Information Discovery
End User
Business
Analyst
Data
Analyst
Data Exploration
Statistical Analysis, Querying and Reporting
Data Warehouses / Data Marts
OLAP
Data Sources
Paper, Files, Information Providers, Database Systems, OLTP
Introduction & Overview
DB
Analysis
19
Architecture of a Typical Data Mining System
Graphical user interface
Pattern evaluation
Knowledge
base
Data mining engine
Database or data
warehouse server
Data cleaning & data integration
Databases
Filtering
Data
Warehouse
Introduction & Overview
20
How to mine data?
On what kind of data




Relational databases
Transactional databases
Data warehouses
Advanced DB and information repositories








Object-oriented and object-relational databases
Spatial databases
Time-series data and temporal data
Text databases and multimedia databases
Heterogeneous and legacy databases
Web database
Bioinformatics database
Stream database
Introduction & Overview
21
How to mine data?
Classification of Data Mining Systems




Databases to be mined
 Relational, transactional, object-oriented, object-relational, active,
spatial, time-series, text, multi-media, heterogeneous, legacy,
WWW, bioinformatics, stream, etc.
Knowledge to be mined
 Characterization, discrimination, association, classification,
clustering, trend, deviation and outlier analysis, etc.
 Multiple/integrated functions and mining at multiple levels
Techniques utilized
 Database-oriented, data warehouse (OLAP), machine learning,
statistics, visualization, neural network, GA, fuzzy rules, etc.
Applications adapted

Retail, telecommunication, banking, fraud analysis, DNA mining, stock
market analysis, Web mining, Weblog analysis, etc.
Introduction & Overview
22
How to mine data?
Major issues in Data Mining


Mining methodology and user interaction

Mining different kinds of knowledge in databases

Interactive mining of knowledge at multiple levels of abstraction

Incorporation of background knowledge

Data mining query languages and ad-hoc data mining

Expression and visualization of data mining results

Handling noise and incomplete data

Pattern evaluation: the interestingness problem
Performance and scalability

Efficiency and scalability of data mining algorithms

Parallel, distributed and incremental mining methods
Introduction & Overview
23
How to mine data?
Major issues in Data Mining

Issues relating to the diversity of data types

Handling relational and complex types of data
 Mining information from heterogeneous databases and global
information systems (Web)

Issues related to applications and social impacts

Application of discovered knowledge



Domain-specific data mining tools
Intelligent query answering
Process control and decision making

Integration of the discovered knowledge with existing knowledge:
A knowledge fusion problem
 Protection of data security, integrity, and privacy
⇒ Privacy preserving data mining
Introduction & Overview
24
Data Mining Tools

C5.0/See5 , RuleQuest Research (Australia)


Intelligent Miner family, IBM (USA)


decision tree construction and rule induction
customer relationship marketing; fraud and abuse detection
Clementine, Integral Solutions (UK)

neural networks and rule induction
 data visualization in tables, histograms, plots and “webs”

Enterprise Miner, SAS Institute (USA)

clustering, decision trees, neural networks
 GUI designed for business users
Introduction & Overview
25
Data Mining Tools




SQL Server 2012
XLMiner from Resampling Stats, Inc (www.xlminer.com)
RandomForests from Salford Systems
DBMiner, DBMiner Technology (Canada)

data warehousing support
 a comprehensive set of mining facilities

A lot more from http://www.kdnuggets.com/software/index.html
Introduction & Overview
26
Summary

Data mining: discovering interesting patterns from large amounts of
data

A natural evolution of database technology, in great demand, with
wide applications

A KDD process includes data cleaning, data integration, data
selection, transformation, data mining, pattern evaluation, and
knowledge presentation

Mining can be performed in a variety of information repositories

Data mining tasks: characterization, discrimination, association,
classification, clustering, outlier and trend analysis, etc.

Classification of data mining systems

Major issues in data mining
Introduction & Overview
27
A Brief History of Data Mining Society

1989 IJCAI Workshop on Knowledge Discovery in Databases
(Piatetsky-Shapiro)


1991-1994 Workshops on Knowledge Discovery in Databases


Knowledge Discovery in Databases (G. Piatetsky-Shapiro and W. Frawley, 1991)
Advances in Knowledge Discovery and Data Mining (U. Fayyad, G. PiatetskyShapiro, P. Smyth, and R. Uthurusamy, 1996)
1995-1998 International Conferences on Knowledge Discovery in
Databases and Data Mining (KDD’95-’98)

Journal of Data Mining and Knowledge Discovery (1997)

1998 ACM SIGKDD, SIGKDD’1999-2001 conferences (KDD’99-’01),
and SIGKDD Explorations

More conferences on data mining

PAKDD, PKDD, SIAM-Data Mining, (IEEE) ICDM, etc.
Introduction & Overview
28
References

U. M. Fayyad, G. Piatetsky-Shapiro, P. Smyth, and R. Uthurusamy.
Advances in Knowledge Discovery and Data Mining. AAAI/MIT Press,
1996.

J. Han and M. Kamber. Data Mining: Concepts and Techniques. Morgan
Kaufmann, 2000.

T. Imielinski and H. Mannila. A database perspective on knowledge
discovery. Communications of ACM, 39:58-64, 1996.

G. Piatetsky-Shapiro, U. Fayyad, and P. Smith. From data mining to
knowledge discovery: An overview. In U.M. Fayyad, et al. (eds.),
Advances in Knowledge Discovery and Data Mining, 1-35. AAAI/MIT
Press, 1996.

G. Piatetsky-Shapiro and W. J. Frawley. Knowledge Discovery in
Databases. AAAI/MIT Press, 1991.
Introduction & Overview
29