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"Your Engagement and Voice - its'
Value"
NHS Constitution
“No decision about me, without
me”
You and your
ambulance service
What we do
 Respond to Emergency calls
 Commercial services:
– Non-emergency Patient
Transport Services (PTS)
- NHS 111
- Commercial Logistics
– Commercial Training
What patients want from our service
 Excellent clinical care
 Quick response time
 Reassurance
Patient Satisfaction
 High public
satisfaction rates
 5 x More
compliments than
complaints
Public Sector Equality Duty
• The Equality Duty (Equality Act 2010) is a
duty on public bodies and others carrying
out public functions. It ensures that public
bodies consider the needs of all
individuals in their day to day work – in
shaping policy, in delivering services, and
in relation to their own employees.
How does it work?
• It requires SCAS to:• eliminate unlawful discrimination
• advance equality of opportunity
• foster good relations between people
who share a protected characteristic and
people who do not share it.
What are protected characteristics?
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Age
Gender
Disability
Religion/Belief
Ethnicity
Sexual Orientation
Pregnancy and maternity
Gender reassignment
Marriage and civil partnerships
How do we achieve this?
• Robust Strategy
• Good governance
• Meaningful community engagement
(patient forums, grading and objectives set
by communities)
Specific duty (Equality Act 2010)
• Publish strategy every 4 years
• Publish appropriate information annually
(workforce and patient)
• Publish objectives achieved annually
• Any question?