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VT_2e_ch08_ppt
VT_2e_ch08_ppt

... to consumers  Most familiar form of e-commerce  Used in social media to help customers find out about products ...
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... All these actions require individuals or groups to change behavior to improve the quality of life for themselves, or the community as a whole. This is what social marketing is all about. Social marketing is using marketing principles to influence human behavior to improve health or benefit society. ...
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... Park & Kim (2003) who found that adverts are more effective if the customer has previously purchased from the firm. Chaffey & Chadwick (2012) devised a model that identifies the level to which a customer is involved in with the band. The stages are as follows: first-time visitor, return visitor, new ...
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Social Media as a Promotional Tool
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... they use each element of the promotional mix in social media. The findings showed that the use of social media for promotional purposes was rather similar between the companies and political parties. The analysed data showed that political parties, in their social media activities, were focused on p ...
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Social commerce

Social commerce is a subset of electronic commerce that involves social media, online media that supports social interaction, and user contributions to assist online buying and selling of products and services.More succinctly, social commerce is the use of social network(s) in the context of e-commerce transactions.The term social commerce was introduced by Yahoo! in November 2005 which describes a set of online collaborative shopping tools such as shared pick lists, user ratings and other user-generated content-sharing of online product information and advice.The concept of social commerce was developed by David Beisel to denote user-generated advertorial content on e-commerce sites, and by Steve Rubel to include collaborative e-commerce tools that enable shoppers ""to get advice from trusted individuals, find goods and services and then purchase them"". The social networks that spread this advice have been found to increase the customer's trust in one retailer over another.Social commerce aims to assist companies in achieving the following purposes. Firstly, social commerce helps companies engage customers with their brands according to the customers’ social behaviors. Secondly, it provides an incentive for customers to return to their website. Thirdly, it provides customers with a platform to talk about their brand on their website. Fourthly, it provides all the information customers need to research, compare, and ultimately choose you over your competitor, thus purchasing from you and not others.Today, the range of social commerce has been expanded to include social media tools and content used in the context of e-commerce, especially in the fashion industry. Examples of social commerce include customer ratings and reviews, user recommendations and referrals, social shopping tools (sharing the act of shopping online), forums and communities, social media optimization, social applications and social advertising. Technologies such as Augmented Reality have also been integrated with social commerce, allowing shoppers to visualize apparel items on themselves and solicit feedback through social media tools.Some academics have sought to distinguish ""social commerce"" from ""social shopping"", with the former being referred to as collaborative networks of online vendors; the latter, the collaborative activity of online shoppers.
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