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Building Customer Relationships
Building Customer Relationships

... [shoes, or handbags, or clothing, or, eventually, anything and everything].” In fact, Zappos takes almost all the money that a company of its size would normally spend on mass-media advertising and invests it directly into customer service. Zappos hires only customer-oriented employees who fit the Z ...
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... Designing good products that customers want to buy is a challenging task. Customers do not buy mere products – they seek product benefits and are often willing to pay more for a brand that genuinely solves their problems. This session explores how marketers can satisfy customer needs by adding value ...
mandatory decision: the internal marketing strategy
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... marketing strategy was, many times, short-cut inside the organization, with an effect on the exterior clients, but not on their own employees, consumers as well (sometimes without wanting to be customers of their own company). Thus, many organizations fall in the trap of believing that their employe ...
Advertising, Sales Promotion, Public Relations, and Direct Marketing
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... other forms of communication but is subject to the law of diminishing returns. This means that for any advertised product, it can be assumed a point is eventually reached at which additional advertising produces little or no additional sales. ...
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... This chapter opens with an explanation of the fundamental principles of marketing. It begins with the concept of exchange, and continues with a discussion of marketing’s key players, the most common types of markets, services marketing, the marketing concept, and development of a marketing plan. Str ...
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... in order to predict and control behavior without invoking internal explanations. Behavioral learning theory takes some of these terms out of this context and attempts to use them under the guidance of a paradigm that focuses primarily on internal correlates of behavior. In changing this context, the ...
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... qualitative and quantitative research, they found that consumers were interested in premiums that are delivered upon purchase, that have their value mentioned and that also represent an attractive gift. A year later, D’Astous and Landreville (2003) ratified part of the results, as they identified po ...
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... of the content (Steenburgh et al. 2011). Traditional forms of advertising such as direct mail and signage are classified as forms of inbound marketing (Trusov et al. 2009). ...
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... Advertising and promotion are integral parts of our social and economic systems. Advertising has evolved into a vital communication system for both consumers and businesses. In market-based economies, consumers rely on advertising and other forms of promotion to provide them with information they ca ...
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... approach is extremely efficient when it is known that responsible activity of the company becomes the drive for choosing the brand but the company does not possess enough data that would confirm the fact and allow applying the integrated approach. Or it could be efficient when a particular subsegmen ...
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... “A good product will sell itself.” Although this production orientation continued into the 20th century, it gradually gave way to the sales era, in which businesses assumed that consumers would buy as a result of energetic sales efforts. Organizations didn't fully recognize the importance of their c ...
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1. Understanding Marketing Management

... The American Marketing Association (Approved July 2013): Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. The shortest definition: Marketing is meeti ...
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... The American Marketing Association (Approved July 2013): Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. The shortest definition: Marketing is meeti ...
The Marketing Concept
The Marketing Concept

... The American Marketing Association (Approved July 2013): Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. The shortest definition: Marketing is meeti ...
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Consumer behaviour

Consumer Behaviour is the study of individuals, groups, or organizations and the processes they use to select, secure, use, and dispose of products, services, experiences, or ideas to satisfy needs and the impacts that these processes have on the consumer and society. It blends elements from psychology, sociology, social anthropology, marketing and economics. It attempts to understand the decision-making processes of buyers, both individually and in groups such as how emotions affect buying behaviour. It studies characteristics of individual consumers such as demographics and behavioural variables in an attempt to understand people's wants. It also tries to assess influences on the consumer from groups such as family, friends, sports, reference groups, and society in general.Customer behavior study is based on consumer buying behavior, with the customer playing the three distinct roles of user, payer and buyer. Research has shown that consumer behavior is difficult to predict, even for experts in the field. Relationship marketing is an influential asset for customer behaviour analysis as it has a keen interest in the re-discovery of the true meaning of marketing through the re-affirmation of the importance of the customer or buyer. A greater importance is also placed on consumer retention, customer relationship management, personalisation, customisation and one-to-one marketing. Social functions can be categorized into social choice and welfare functions.Each method for vote counting is assumed as social function but if Arrow’s possibility theorem is used for a social function, social welfare function is achieved. Some specifications of the social functions are decisiveness, neutrality, anonymity, monotonicity, unanimity, homogeneity and weak and strong Pareto optimality. No social choice function meets these requirements in an ordinal scale simultaneously. The most important characteristic of a social function is identification of the interactive effect of alternatives and creating a logical relation with the ranks. Marketing provides services in order to satisfy customers. With that in mind the productive system is considered from its beginning at the production level, to the end of the cycle, the consumer (Kioumarsi et al., 2009).
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