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... A person orders an exercise machine by telephone after viewing a infomercial. Direct-response advertising is a promotional method in which marketers provide the means for people to take action and immediately respond to a message. An infomercial is defined as a lengthy commercial that looks like a ...
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Sales process engineering

Sales process engineering is the engineering of better sales processes. It is thus the quest to design better ways of selling, making salespeople's efforts more productive. It has been described as ""the systematic application of scientific and mathematical principles to achieve the practical goals of a particular sales process"". Selden pointed out that in this context, sales referred to the output of a process involving a variety of functions across an organization, and not that of a ""sales department"" alone. Primary areas of application span functions including sales, marketing, and customer service.
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